Effective date: October 6, 2026
Last updated: October 6, 2026
These Terms of Use (the "Terms") are an agreement between you and TAO Digital Agency LLC, a Florida limited liability company, which operates 247 Routine ("247 Routine," "we," "us," or "our"). They apply when you use the 247 Routine app or website as a client of a participating spa or studio (your "Spa").
Please read Section 12 (Disputes). It includes an agreement to resolve disputes individually.
1. Who can use 247 Routine
You must be at least 18 years old, live in the United States, and be invited by, or a client of, a participating Spa. You agree to give accurate information and keep your login secure. You are responsible for activity on your account.
2. What 247 Routine is, and is not
247 Routine helps you follow your skin care routine, track your progress, and earn rewards from your Spa.
247 Routine is not medical care. The app, its content, and Esti, our AI assistant, provide general wellness information only. They do not diagnose, treat, or prevent any condition, and they are not a substitute for a licensed professional. If you have a skin condition, an allergy, a reaction, or a medical concern, stop using the product and consult a licensed professional. Esti uses artificial intelligence and can make mistakes.
3. Your Spa
Your Spa decides which features, rewards, memberships, products, and offers are available, and sets their prices and rules. Your Spa is solely responsible for:
- the treatments, services, and products it provides or recommends;
- honoring the rewards, memberships, and offers it makes available in the app;
- fulfilling your restock requests and taking payment for them; and
- its own policies, including cancellation and no-show policies.
We are not a party to your relationship with your Spa, and we are not responsible for your Spa's services, products, or decisions.
4. Points, levels, and rewards
- Points, levels, streaks, and rewards have no cash value. They cannot be sold, transferred, or exchanged for cash, and they are not property.
- Your Spa sets how points are earned and redeemed, and may change or end its rewards program as allowed by law. We will show changes in the app.
- Points may expire after a period of inactivity, as shown in the app. We send reminders before they expire.
- Points earned through fraud, errors, gaming the system (for example false check-ins or fake referrals), or a violation of these Terms may be removed.
- If your Spa stops using 247 Routine, its rewards program in the app ends. Your Spa decides whether to honor outstanding rewards. We will give you notice in the app where possible.
5. Purchases
The app does not process payments. Any product, service, or membership purchase is made directly with your Spa, under your Spa's terms.
6. Your content
You keep ownership of the photos, notes, and other content you add ("Your Content"). You give us a limited license to store, process, and display Your Content only to provide the Services to you and, with your consent, to your Spa. If you submit a private testimonial, your Spa may use it only as you permit when you submit it. You must have the right to share anything you upload, and you must not upload photos of other people without their permission.
7. Acceptable use
Do not: misuse the app or try to access other people's accounts; upload unlawful, harmful, or explicit content; interfere with the app's security or operation; reverse engineer the app; use automated tools to collect data; or manipulate points, check-ins, or referrals.
8. Messages and notifications
If you agree, we and your Spa may send you push notifications and text messages about your routine, rewards, membership, and offers. Message frequency varies. Message and data rates may apply. Reply STOP to stop texts, or HELP for help. You can turn off notifications in your device settings. Consent is not a condition of any purchase. Mobile carriers are not liable for delayed or undelivered messages.
9. Privacy
Our Privacy Policy explains how we handle your information, including consumer health data and skin photos. You can delete your account at any time in the app.
10. Disclaimers
The Services are provided "as is" and "as available." To the extent the law allows, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not promise that the app will be uninterrupted or error-free, or that any routine or product will produce a particular result.
11. Limitation of liability
To the extent the law allows, we are not liable for indirect, incidental, special, consequential, or punitive damages, or for any loss of data, rewards, or goodwill. Our total liability to you for all claims is limited to $50. Some states do not allow these limits, so they may not apply to you in full.
12. Disputes
- Contact us first. Email admin@taodigitalagency.com and we will try to resolve the issue within 30 days.
- Governing law. Florida law governs these Terms, without regard to conflict of law rules.
- Small claims or individual court claims only. Any claim must be brought in small claims court or in the state or federal courts in St. Lucie County, Florida, on an individual basis, and not as part of a class or representative action, to the extent the law allows.
13. Ending your account
You can delete your account at any time in the app. We may suspend or end your access if you violate these Terms, if your Spa stops offering 247 Routine, or if we stop offering the Services. Sections 3, 4, 6, and 10 through 14 continue after your account ends.
14. Apple and Google
If you downloaded the app from the Apple App Store or Google Play:
- These Terms are between you and us, not Apple or Google. We, not Apple or Google, are responsible for the app and its content.
- Your license to use the app is a limited, non-transferable license to use it on devices you own or control, as allowed by the app store's usage rules.
- Apple and Google have no obligation to provide maintenance or support for the app.
- If the app fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price, if any. Apple has no other warranty obligation for the app.
- We, not Apple, are responsible for addressing any claims relating to the app, including product liability, legal or regulatory compliance, consumer protection, and intellectual property claims.
- You confirm you are not located in a country subject to a US government embargo and are not on any US government list of prohibited or restricted parties.
- Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you.
15. Changes and contact
We may update these Terms. For material changes, we will notify you in the app before they take effect. Continuing to use the app after that means you accept the changes.
247 Routine, a product of TAO Digital Agency LLC
admin@taodigitalagency.com